Doug's Shop

(click on each link to see photos)

(click on each photo for a larger view)

The Shop Instruments Certificates

My Work Bay My Office The Customer Experience

The Shop

I would be happy to take you into my shop and show you exactly what's going on.  I have nothing to hide and a lot to show off.  Here are some pictures of the front of the building.

My Work Bay

My clean, well-lit work bay shows the pride I have in my work.  I have my own computer terminal in my work bay with access to the Internet.  This means instant access to all information with no walking.  This saves time and ensures a proper repair.  I also have a large library of factory service manuals.  I have repair information on DVD discs that contain all makes and models as well as the latest technical service bulletins and recalls.  Since the information is internet-based, new service bulletins are available daily. 

Instruments

Here are some pictures of some of the instruments I work with to get your maintenance and repair jobs done.  Each is kept clean and in top working order.  A mechanic is only as good as his tools will allow him to be.

My Office

My office and waiting area are separate from the work bay.  This is where I will provide you your estimates and your detailed bills upon the completion of work.  I have four computers in the shop.  Two of the computers have internet access so I can perform any research I need to do to complete maintenance and repair work.  The other two computers contain my customer database.  These are not connected to the internet for my customers' safety. 

Certificates

The walls of the office contain certificates detailing my current qualifications.  The automotive industry changes frequently and a good mechanic must keep up with the latest innovations and teachings.

The Customer Experience

When the work is completed, I have the ability to explain the repairs since I did them myself.  I can prioritize any additional items I may have found that need attention.  I can save the old parts at your request.  A sticker will be placed on the inside of your windshield letting you know when your next scheduled service is.  I have a printer that prints the lube stickers so they will not run or fade.